So, first call I was sent to a message about nobody being available and needing to call during business hours. Of course, this was to downgrade, as I chose through the menu.
Now I'm being connected to a rep to add service. Same options, but let's see if someone can help me save some money.
Of course, I'm put on hold immediately so I can buy something. Great work Comcast. Next, I'll ask what they can do to cut my bill down. Let's see if they can remove cable TV and cable phone for me.
(It's 2012 and I still am not paying for regular service. I just can't justify the costs.)